Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 1 percent through additional training for her staff. She is engaged in

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Answer 1

Assuming he is trying over the past six months to reduce complaints to less than 1 percent. She is engaged in controlling.

What is controlling?

Controlling can be deifned as the process of managing and supervising  a person performance so as  to ensure that the set goals are achieved.

Based on the given scenario Roberta is using control method to reduce the complaint she is receiving by trainning her staff and to ensure that the company goals and objectives are achieved.

Therefore she is engaged in controlling.

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Related Questions

Having the authority to define their own tasks makes it likely that workers will ______. a. be less satisfied b. abandon tasks c. be more productive d. expand lunch hours please select the best answer from the choices provided a b c d

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When authority is given the role to define their own tasks, this makes it likely that workers will be more productive.

What is definition of tasks?

In a formal setting, this means the role of independently setting the function of the subordinates under the hierarchy of an authority.

The likely outcome of when authority is given the role to define their own tasks is that the workers will be more productive.

Therefore, the Option C is correct.

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Employees at livingsocial escapes who are motivated by excitement about the trips they are able to take people on are motivated by____rewards, whereas motivation that occurs as a result of receiving equity in the company illustrates the effects of____rewards.
as this company continues to grow, employee motivation should continue to be a top priority. the following table lists strategies that could be use promote the continuation of employee motivation. identify which motivation theory is associated with each suggestion given.
equity reinforcement expectanc
suggestion theory theory theory
1. maya should continue to promote the idea that
a failed trip is an opportunity to learn what not to do.
trip guides will be motivated to reduce the number of
unsuccessful trips and instead increase those
behaviors that lead to more successful trips.
2. maya knows that not all employees value free trips
and that some employees would like other rewards for
their work. she should conduct a survey to determine
what rewards employees want for good performance.
3. after maya distributes stock shares within the company,
or any other type of bonus, she should survey all her
employees and ask if they believe the compensation
was distributed using clear and acceptable rules.

Answers

When employees are motivated by excitement, this is an intrinsic motivation.

When employees are motivated by receiving equity, this is extrinsic motivation.

The motivation theories shown by the scenarios above are:

Maya should continue ... - Reinforcement theory. Maya knows that not .... - Expectancy theory. After Maya distributes...- Equity theory.

What are the types of motivation witnessed?

Intrinsic motivation are those things that motivate people outside of material compensation.

In this case this would be the excitement brought by trips the employees can take.

Extrinsic motivation comes from material compensation such as receiving equity in the business.

When Maya encourages her guides to do better by telling them that failure is an opportunity to learn, this is the reinforcement theory at work.

The expectancy theory posits that there are different things that motivate different employees which is why Maya should take a survey to find out those things.

The equity theory posits that employees will be more motivated if they are treated fairly and equally like Maya is doing by ensuring that compensation was distributed acceptably.

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Take It All Away has a cost of equity of 10.78 percent, a pretax cost of debt of 5.43 percent, and a tax rate of 40 percent. The company's capital structure consists of 76 percent debt on a book value basis, but debt is 36 percent of the company's value on a market value basis. What is the company's WACC

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Answer:

Take It All Away has a cost of equity of 10.78 percent, a pretax cost of debt of 5.43 percent, and a tax rate of 40 percent. The company's capital structure consists of 76 percent debt on a book value basis, but debt is 36 percent of the company's value on a market value basis.

Explanation:

What is the company's WACC?

8.07%

10.68%

8.85%

9.44%

6.41%

(04.03 MC)
For prescription drug coverage with her family health care plan, Emmeline has four options:
Option A: $50 monthly premium and $20 co-pay per prescription
Option B: $70 monthly premium and $15 co-pay per prescription
Option C: $90 monthly premium and $10 co-pay per prescription
Option D: $110 monthly premium and $8 co-pay per prescription
Based on Emmaline's records, her family fills an average of two prescriptions per month. Which
would be her least expensive option?
• Option A
O Option B
• Option C
O Option D

Answers

Based on Emmaline's records, the least expensive option would be Option A.

How to find the cheapest option?

To find the cheapest option, use Emmeline's average prescription.

Option A cost per month:

= Monthly premium + Co-pay for prescription x Number of prescriptions

= 50 + (20 x 2)

= 50 + 40

= $90

Option B cost per month:

= 70 + (15 x 2)

= 70 + 30

= $100

Option C cost per month:

= 90 + (10 x 2)

= 90 + 20

= $110

Option D cost:

= 110 + (8 x 2)

= 110 + 16

= $126

In conclusion, the least expensive option is Option A.

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Which three sources supply the majority of commercial energy in the world today?.

Answers

Answer:

Coal, oil, and natural gas

Explanation:

Company A generates $250,000 in revenues. Company costs are $190,000. How much net
income (in dollars) did Company A make?

Answers

Answer:

60,000

Explanation:

Income made = Revenue - Cost = $250,000-$190,000 = $60,000

As simple as dat ;)

_____ means transmitting information across functional boundaries in an organization to align all functions with customer expectations.

Answers

managing horizontal communications

5.01 Four Types of Utility Marketing Worksheet All four types of utility must be present for consumers to be satisfied; none of them can be overlooked. Students will list 10 diverse types of products/services. Provide an example of each utility for the product/service.

Answers

Answer:

20.

37. 42 is the answer

Explanation:

Specific factors of a venture being offered for sale that should be examined include a. the industry growth rate. b. strength of competitive forces. c. weaknesses, opportunities, and threats. d. all of the above.

Answers

Specific factors of a venture being offered for sale that should be examined include d. all of the above.

What is venture ?

venture can be regarded as a business enterprise which involves making a risk as as to the make profit.

Therefore, when making a venture , weaknesses, opportunities, and threats should be take into consideration.

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Two members of the team Katya was managing were at odds over whose job it was to collect water samples and whose job it was analyze them for pollutants. Katya resolved the issue by assigning one team member to do the collecting and another to do the analyzing. In this example, which conflict-handling style did Katya use

Answers

The style used by Katya to resolved the issue is Dominating conflict-handling style

What is Dominating conflict-handling style ?

A dominating style serves as a style which is characterized by high concern for self and low concern for others.

Therefore, this style is known to be a win-lose perspective or with forcing with behavior style.

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true or falser The cost of a plant asset includes all amounts paid to ready the asset for its intended use.

Answers

It is true that the cost of a plant asset includes all amounts paid to ready the asset for its intended use.

What is historical cost of plant?

The cost of plant assets includes all expenditures necessary to acquire the asset and make it ready for its intended use.  The initial cost that an organization incurs is vital in order to know the amount that will be charged for a particular product.

The above means that once cost is established, a company uses that amount as the basis of accounting for the plant asset over its useful life.

Hence, It is true that the cost of a plant asset includes all amounts paid to ready the asset for its intended use.

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What is the WORST thing for a physical learner to do while studying?


Exercise


Role-play


Sit still at a desk


Tap a pencil

Answers

Answer:

Exercise

Explanation:

When the government runs a budget deficit, we would expect to see that:.

Answers

Answer:

We will expect to see the government spending more of the money than it is bring to the table/bringing in the money, and in this situation the national savings will be decreasing, and when they do lower, the investments/primary stores will also be decreasing. And if this happen the lowering investments leads to lower long-term economic growth.

Explanation

During the administration of George W. Bush, many conservatives supported tax cuts because they believed that depriving the government of tax revenues would

Answers

Many conservatives supported tax cuts because they believed that depriving the government of tax revenues would lead to economic growth.

What is Economic growth?

This is defined as the increase in the production of economic goods and services at a given time.

The conservatives thought depriving the government of tax revenues would lead to employment and economic growth which wasn't the case.

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if the economy is in long-run equilibrium at potential output and the money supply ______ then in the long run, prices will decrease and output will ___ g

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If the economy is in long-run equilibrium at potential output and the money supply increases, then in the long run, prices will increase and output will remain the same.

What is a long-run equilibrium?

This means the situation where all markets are in equilibrium and all the prices & quantities therein have been fully adjusted and in equilibrium.

Therefore, the word "increase" and "remain the same" is correct.

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Drive-through restaurants next to freeways may charge higher prices than those restaurants farther away from freeways. this is most likely due to __________

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Drive-through restaurants close to freeways might charge higher prices due to accessibility.

Why would drive-throughs closer to the freeway charge more?

Accessibility plays a major part in pricing, be it in housing or in getting fast foods.

Drive-throughs that are closer to the freeway are easier to access for most people and so restaurants will take advantage of that to charge higher prices knowing that people will pay those prices because the restaurant is accessible to them.

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Economist Mancur Olson argued that _____ is more rational (when someone receives benefits without doing the work or paying dues). We can all enjoy clean air without being a member of an environmental group. He believes that providing incentives is the only way for membership in interest groups to flourish.

Answers

Economist Mancur Olson argued that Collective Action is more rational (when someone receives benefits without doing the work or paying dues).

What is the Logic of Collective Action?

The Logic of Collective Action is an argument stating that individuals in groups try to act collectively because of the motive of enjoying as free passengers at the expense of others unless the group creates common rewards that demand individual participation.

This argument was enunciated by Economist Mancur Olson in his book, "The Logic of Collective Action," 1965.

Thus, Economist Mancur Olson argued that the Logic of Collective Action is more rational (when someone receives benefits without doing the work or paying dues).

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A pay-for-performance plan in which employees are paid according to their productivity is referred to as

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A pay-for-performance plan in which employees are paid according to their productivity is referred to as piece rate.

What is piece rate?

Piece rate  can be defined as the process in which employee are being paid based on the number of product produced by the employee.


Some companies or employer tend to make use of piece rate pay by paying their employee based on the quantity of goods the company manufacture on a daily basis.

Inconclusion a pay-for-performance plan in which employees are paid according to their productivity is referred to as piece rate.

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You purchased a share of stock for $12. One year later, you received $0.50 as a dividend and sold the share for $13.25. What was your holding-period return?

Answers

The Holding-period return equals 14.58%.

What is the Holding-period return?

This refers to the total return that is earned on an investment during the time that it has been held.

Holding-period return = ($0.50 + $13.25 - $12) / $12

Holding-period return = $1.75 / $12

Holding-period return = 0.145833333

Holding-period return = 14.58%

Therefore, the Holding-period return equals 14.58%.

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What does meeting minutes mean?

Answers

Answer:

Minutes, also known as minutes of meeting, protocols or, informally, notes, are the instant written record of a meeting or hearing

Explanation:

hope this helps

Stockholders’ equity consists of which of the following? Multiple Choice Long-term assets. Paid-in (or contributed) capital and retained earnings. Paid-in (or contributed) capital and par value. Retained earnings and cash. Premiums and discounts.

Answers

Stockholders’ equity consists of B. Paid-in (or contributed) capital and retained earnings.

What is stockholders' equity?

The stockholders' equity can be computed as the addition of Paid-up capital, Additional Paid-in Capital, Retained Earnings, and minus Treasury Stock.

Alternatively, it can be computed as the difference between total assets and total liabilities.


Thus, Stockholders’ equity consists of B. Paid-in (or contributed) capital and retained earnings.

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Yolanda, an account manager, sets her own work schedule and decides which tasks are priorities that will help meet her goals. Yolanda’s job has a high level of autonomy.

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This is true because Yolanda's organization gives her a high level of job autonomy by allowing her sets her own work schedule and decides which tasks are priorities that will help meet her goals.

What is job autonomy?

Job autonomy in management is when employees in an organization are allowed great deal of freedom to make choices in the work place.

A manager who grants an employee autonomy generally outlines the goal of a project but allows the employee to decide the best way to achieve that goal.

Hence, this is true because Yolanda's organization gives her a high level of job autonomy by allowing her sets her own work schedule and decides which tasks are priorities that will help meet her goals.

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To _____________ is to use the control function that evaluates business operations against some norm.

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Budgetary control is the utilization of control function which evaluates business operations against some norm.

What is Budgetary control?

Budgetary control can be describes as the financial term used in describing the managing income as well as expenditure.

Therefore, Budgetary control compares

actual income as well as expenditure to planned income.

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Why does an inverted yield curve serve as a predictor of a recession?.

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An inverted curve reflects the bond market's expectation for the Fed to cut rates down the line. The Fed normally cuts rates in response to an economic downturn, hence why an inverted curve could be a recession signal.

Consider what you already know about saving. What are some reasons you should be intentional about saving money? In other words, what should you save for?

Answers

The reasons you should be intentional about saving money is that one may not know when bad or sudden offer will com and as such saved money will help to solve the issue.

What are some reasons you should be intentional save money?

There are a lot of reasons to save Money as it is one of the way to Motivate you to start a new adventure. Others are:

Saving help to give a person freedom. Saving gives financial security. Saving implies that one can take any calculated risks.

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Which argument is made by supporters of reforms to the cash bail system in texas?.

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The argument is made by supporters of reforms to the cash bail system in Texas is that it unfairly keeps poor people locked up.

What is a argument?

It should be noted that an argument simply means the stance of an individual regarding a particular topic.

In this case, the argument is made by supporters of reforms to the cash bail system in Texas is that it unfairly keeps poor people locked up.

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Since 2007, FedEx has contributed millions to the PGA Tour, and as its most lucrative donor, an event is named after the company. This is an example of

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An example of a sponsorship is illustrated when FedEx contributed millions to the PGA Tour which makes its the most lucrative donor for the tour.

What is a sponsorship?

This is a act of committing resources to a nonprofit event in exchange for specific promotional benefits.

Most time, they are often in financial support from businesses who wants to sponsor events, trade shows, groups, charity etc.

Therefore, the example of a sponsorship is illustrated when FedEx contributed millions to the PGA Tour.

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In exchange for ________, preferred stockholders often relinquish voting rights; dividend preference. voting rights; liquidation preference over creditors. dividend preference; voting rights. dividend preference; liquidation preference over common stockholders.

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In exchange for liquidation preference , preferred stockholders often relinquish voting rights; dividend preference. voting rights; liquidation preference over creditors.

What is liquidation preference?

This is a term that is used to refer to the shareholders that may get to be paid first in the event of a liquidation of assets.

The preferred stakeholders would be the ones that would receive their money first in the face of such.

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Why did industrialization lead to the expansion of systems of formal education?.

Answers


The changing economy required workers to have new skills, particularly literacy, and knowledge

Regional Freight LLC delivers a receipt issued by Storage Warehouse for goods stored in its facility to Transnational Inc., a buyer of the goods. This is

Answers

A warehouse receipt is the name of receipt that is delivered by Regional Freight LLC to Transnational Inc, which is issued by Storage Warehouse for goods stored in its facility.

What is a warehouse receipt?

It is a document that in used in warehouse to guarantee the quantity/quality of a product being stored within their approved facility.

Therefore, this is the receipt that is delivered by Regional Freight LLC to Transnational Inc to prove the condition of the stored goods.

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